Messages
How to view correspondence and send a message on behalf of the bot. Built-in messenger for organizing dialogues with clients
Built-in Messenger
In the messages section, you can see all the user's correspondence with the bot, reply to the user on behalf of the bot, see all information about the user without going to the "Contacts" section.

Dialogue management
Built-in Messenger (with the ability for manager to intervene in dialogue with chat bot user)
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